Shipping Policy

Last Updated: August 27, 2026

At True-E-Gadgets, we want to make your shopping experience simple and convenient. Please review our shipping information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Shipping Times

Estimated delivery times depend on your location and selected shipping method.

• Standard Shipping: 5–15 business days

• Express Shipping: 3–7 business days, where available

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout based on your delivery location, order size, and available shipping options.

From time to time, we may offer promotional or free-shipping options.

4. Order Tracking

When tracking information is available, we will provide it through the contact information supplied with your order.

Tracking updates may take some time to appear after the package has been shipped.

5. Delivery Delays

While we work with reliable shipping partners, delays can sometimes occur due to weather, customs, holidays, incorrect address information, carrier issues, or other circumstances beyond our control.

We appreciate your patience if your order takes longer than expected.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the shipping information can be changed after an order has been processed.

7. Lost or Damaged Packages

If your package appears to be lost, delayed significantly, or arrives damaged, please contact us with your order details so we can assist you.

For damaged packages, we recommend contacting us as soon as possible after delivery and providing photos of the package and product when appropriate.

8. International Orders

International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country. Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.

9. Contact Us

If you have questions about your order or our shipping policy, please contact us through the Contact Us section of our website.

Thank you for choosing True-E-Gadgets. We appreciate your business!