Return & Refund Policy

Last Updated: August 27, 2026

At True-E-Gadgets, we want you to be satisfied with your purchase. If you have an issue with your order, please review the policy below.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the product must generally be unused, in its original condition, and returned with its original packaging where applicable.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide your order number and clear photos or other information that helps us understand the issue.

3. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons. This may include personal-care products that have been opened or used.

Any product-specific return restrictions will be communicated where applicable.

4. Return Shipping

If the return is due to an incorrect or defective item received, we may provide appropriate assistance with return shipping.

For other eligible returns, return shipping costs may be the customer's responsibility.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.

6. Exchanges

If you receive a defective or incorrect product, we may offer a replacement where available. If the same product is unavailable, an alternative resolution may be offered.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

8. Contact Us

To request a return or ask questions about our policy, please contact us through our Contact Us page and include your order number and details of the issue.

True-E-Gadgets
Smart Gadgets. Simple Living.