Shipping Policy

Last Updated: August 27, 2026

At True-E-Gadgets, we are committed to making your order experience simple and convenient. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery times are:

Standard Shipping: 5–15 business days
Express Shipping: 3–7 business days, where available

Delivery times may vary depending on your location, shipping carrier, customs, holidays, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, order size, and available shipping method.

4. Order Tracking

Once your order has been shipped, tracking information will be provided when available. You can use the tracking information to follow your package's progress.

5. Incorrect Address

Customers are responsible for providing the correct shipping address and contact information. Please contact us immediately if you notice an error.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Delayed Orders

Occasionally, orders may experience delays due to weather, customs, carrier issues, holidays, or other unexpected circumstances.

If your order is significantly delayed, please contact us with your order number so we can assist you.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order details and supporting photos where appropriate.

We will review the issue and provide assistance according to our Return & Refund Policy.

8. International Shipping

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. Where applicable, these charges may be the customer's responsibility.

9. Contact Us

If you have questions about shipping or your order, please contact us through our Contact Us page.

True-E-Gadgets
Smart Gadgets. Simple Living.